MRR Training

Everything you need to know to become an MRRR that gets (sh)it done.

Enroll for free

Welcome to the MRR team!

During this training you will learn the in's and outs of becoming the best MRR's ShipMonk has ever seen. We will cover review what you already know from ShipMonk Academy, specific MRR ShipMonk Information, best practices, etc. We are so excited to have you on the team and for you to grow with us.

Course Curriculum

1. MRR Training: Agenda
2. Kick off
3. The MRR Team
4. MRR Core Competencies
5. My expectations
6. The MRR Role
7. Typical MRR Day
8. Metrics/ KPIS
9. Accountability
10. Compensation
11. The importance of Time Blocking
12. MRR Priority
13. Sales Funnel
14. Delivery/Tone/ Energy
15. Communication
1. What is Inbound (IB) and why is it important?
2. What is Outbound (OB) and why is it important?
3. What makes OB different than IB?
1. What Is An Ideal Customer For ShipMonk?
2. ShipMonk Merchants
3. Account Scoring
4. Scoring Form
1. Terms & Definitions
2. How does an Account go 'Active'? What are the stages?
3. Lead Level
4. Working the lead
5. Salesforce: How To Create a Lead
6. Salesforce: How to merge a lead
7. New to working
8. Warm call
9. Scoring
10. Scoring Data and notes to FC
11. MQL
12. Salesforce: How to convert a lead
13. How do you 'book' a meeting for an FC using Calendly?
14. SQL
15. FC Stages
16. Lead/Opportunity Tiers
17. How Does Onboarding Work? (stages of onboarding)
18. Marking Lost
1. MRR Protocols: Web form
2. MRR process: New Web form leads
3. MRR Protocols: IB Emails
4. MRR Protocols: Chat
5. MRR Protocols: IB Calls
6. Aircall
7. MRR Daily Structure
8. MRR schedule
9. MRR: Tasks
10. MRR: Templates
1. Other Salesforce Resources
2. The Importance of pipeline cleanliness
3. Salesforce Dashboard and Reporting: Demo
1. Salesforce
2. How To Use Salesforce
3. Do's and Dont's
4. Logging
5. How to: Basic Nurture Journey
6. Salesforce: Live Demo(s)
1. Review ROE
2. ROE: MRR Related ROE and Collisions
3. Take ROE Quiz
1. Gmail Touch Point
2. Slack
3. How To Use Slack
4. Best Slack Practices + To Do's
5. Asana
6. Chrome Extensions
7. Chrome Extensions Pt2
1. Your MRR Brand
2. Revamping Your LinkedIn
1. Phone Expectations
2. MRR Email Etiquette
1. What are we trying to get accomplished?
2. MRR: In-Meeting Sales Process
3. MRR Scoring Questionnaire
1. Sales Lab!!!
2. Topics:
1. 20 Question Sales ShipMonk Academy Recap

About this course

Free
79 lessons
0 hours of video content

MRR Training

Course Curriculum

MRR: Basics

What Is IB/OB? What Is The Difference Between IB/OB?

Defining An Ideal ShipMonk Customer

IB Lead Work Flow

MRR: Protocols & Procedures

MRR Dashboard & Pipeline Management

SalesForce: Resources & How-to's

ROE

Our Sales Tech Stack and Resources

MRR Social Set Up

Communication Skills

In Meeting: Sales Process

Sales Lab = Final Week

Sales ShipMonk Academy Recap (Don't do This until you finish Whitney's Training)

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