Welcome to the ShipMonk family! 

We’re on a mission to transform the fulfillment industry through technology and we want our product to kick some serious SaaS. 

We’ll need to get you up to speed, so your first thirty days will be characterized by lots and lots of learning. You’ll get familiar with ShipMonk’s processes and tools, and before you know it, you'll be a full-fledged shipping expert.

Course Curriculum

    1. The Paper Work Check

    1. Sales Training Overview

    1. Ecom Basics Intro

    2. Why transition from brick-and-mortar to eCommerce? What are the trends?

    3. Benefits of Outsourcing Order Fulfillment

    4. What elements are needed to sell via eCommerce?

    5. What is multichannel/omnichannel eCommerce?

    6. What is Nexus?

    7. Part 1 Complete

    1. Fulfillment Basics

    2. Common Abbreviations

    3. eCommerce Companies (in-house)

    4. eCommerce (outsourcing)

    5. Order Flow and Statuses: What is the flow of the order from beginning to end?

    6. Order Flow and Statuses: Infographic

    7. Order Flow and Statuses: Order Fulfillment explained in 1 minute

    8. Life of the Package (E-commerce)

    9. Receivings: How do receivings work?

    10. Receiving: What is good faith receiving?

    11. Receiving: What are our receiving guidelines and why are they important?

    12. Receiving: Why do we need to know when a large shipment (container) is coming?

    13. Receiving: What does it cost?

    14. Quality Assurance: It starts at Receiving!

    15. Storage : Why can we only have 1 SKU per location?

    16. Storage: What types of locations do we have?

    17. Storage: costs

    18. Inventory: Types

    19. Inventory: Why is it important to have accurate weights and dimensions?

    20. Inventory: What is allocated vs available vs on hand inventory?

    21. Inventory: Why can the number of “available inventory” be a negative number?

    22. Inventory: What is estimated run-out time on inventory?

    23. Inventory: Missing Inventory

    24. Inventory: Is inventory synced across channels?

    25. Inventory: How do you export inventory or orders?

    26. Replenishment: What is replenishment & How does replenishment work?

    27. Replenishment: What we tell accounts

    28. Slotting: The 2 V's

    29. Pick & Packing

    30. Picking:

    31. Minimums

    32. SLA's ( often standards of performance)

    33. Packing: Packaging Types

    34. Packing: Types of Packing Filler

    35. Packing Material Pricing

    36. Sorting:

    37. Branded Tracking:

    38. Tracking Number: What is a tracking Number? The tracking number is not updating, what does that mean?

    39. Tracking Number: Why does the tracking number say it's delivered, but customer claims they never received it?

    40. Returns:

    41. Returns: How do returns work and how are they handled?

    42. Returns: Return Options

    43. Returns: Empty Returns

    44. Returns: Return Process Map

    45. Unrestockable & Missing Inventory: What is Unrestockable Inventory?

    46. Unrestockable & Missing Inventory: What is Missing Inventory?

    47. Claims, Mispicks & Line Items

    48. Claims, Mispicks & Line Items: Why do we need to know the value of a product?

    49. Part 2 Complete

    50. Warehouse days (prep)!

    1. Add'l Fulfillment T&D's

    2. Lot Tracking:

    3. Slap Label: What does “slap a label” mean?

    4. Packing Slips: What are they and can customers customize packing slips?

    5. Packing Note vs Packing Slip

    6. Inserts: What is an insert?

    7. Gift Messages: What are they? How many types do we offer?

    8. Hazmat & Lithium Ion-Batteries: What is Hazmat?

    9. Custom Packaging

    10. Custom Packaging: The trauma of customization - What can be done and what’s “too much”?

    11. Backorders: What are backorders?

    12. Dropshipping: What is dropshipping?

    13. Freight: What is it?

    14. Special Projects: What is it?

    15. Special Projects: Time studies continued

    16. E-commerce Batches

    17. Batches: What are they? What are the different types?

    18. What types of complex businesses are succeeding?

    19. Wholesale: What is it?

    20. Wholesale: What are typical labeling requirements for a retail order/Wholesale order? (carton labels, SKU labeling)

    21. Wholesale/Retail Breakout

    22. EDI

    23. Crowdfunding Campaigns/Kickstarters: Kickstarter VS Indiegogo

    24. Crowdfunding Campaigns/KickStarters: What is it?

    25. HS Code: What is the HS code (also know as the “Schedule B number”), and why is it important?

    26. Verified Inventory

    27. Part 3 Complete

    1. Tech and players in the industry

    2. Stores: What are stores?

    3. Shopping Carts & Marketplaces: What are they?

    4. Shopping Carts & Marketplaces: Role of Amazon, Jet, Walmart and other marketplaces

    5. Shopping Carts & Marketplaces: What shopping cart is the best and why?

    6. Integrations: How does ShipMonk integration work with marketplaces and shopping carts?

    7. Mapping: What is shipping mapping?

    8. Indirect Competitors: What is an ERP and how does an organization use it? What are key players?

    9. Indirect Competitors: Shipping Label Software

    10. Indirect Competitors: What is inventory management and who are the key players?

    11. Indirect Competitors: Independent eCommerce Specific Order Management Software Companies

    12. Direct Competitors: What is warehouse management and who are the key players in our industry?

    13. Direct Competitors: Brief Overview of Direct Competitors

About this course

  • Free
  • 116 lessons
  • 0 hours of video content

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