Welcome to the ShipMonk family! 

We’re on a mission to transform the fulfillment industry through technology and we want our product to kick some serious SaaS. 

We’ll need to get you up to speed, so your first thirty days will be characterized by lots and lots of learning. You’ll get familiar with ShipMonk’s processes and tools, and before you know it, you'll be a full-fledged shipping expert.

Course Curriculum

    1. Welcome from Jan

    1. Why transition from brick-and-mortar to eCommerce? What are the trends?

    2. What elements are needed to sell via eCommerce?

    3. Shopping Carts vs Marketplaces

    4. What is dropshipping?

    5. What is Nexus?

    6. What is multichannel/omnichannel eCommerce?

    7. Role of Amazon, Jet, Walmart and other marketplaces

    8. Disadvantages of Amazon

    9. What is inventory management and who are the key players?

    10. What is warehouse management and who are the key players?

    11. What is order and shipping management and who are the key players?

    12. What is an ERP and how does an organization use it? What are key players?

    1. What types of businesses are succeeding?

    2. eCommerce Companies (in-house)

    3. eCommerce (outsourcing)

    4. Subscription Boxes

    5. Crowdfunding Campaigns

    6. Retail (wholesale) and Amazon Sellers

    1. Order Fulfillment explained in 1 minute

    2. Benefits of Outsourcing Order Fulfillment

    3. ShipMonk's Value Props (Why they buy from us)

    4. Terminology

    5. The trauma of customization - What can be done and what’s “too much”?

    6. How does replenishment work?

    7. Why can we only have 1 SKU per location?

    8. What types of locations do we have?

    9. Why do we need to know when a large shipment (container) is coming?

    10. Is inventory counted upon receiving? What is good faith receiving?

    11. Customizing the unboxing experience

    12. Packaging types

    13. Damage prevention

    14. Scaling fulfillment & advantages of multiple locations

    1. Tracking number says delivered but customer claims they never received it.

    2. Tracking number is not updating, what does that mean?

    3. What is the HS code (also know as the “Schedule B number”, and why is it important?

    1. How do receivings work?

    2. What is an ASN?

    3. What are our receiving guidelines and why are they important?

    4. What is allocated vs available vs on hand inventory?

    5. What is the flow of the order from beginning to end?

    6. The difference between subscription batches and multiple SKU orders

    7. What are backorders?

    8. Why can the number of “available inventory” be a negative number?

    9. What is estimated run-out time on inventory?

    10. What are stores?

    11. What shopping cart is the best and why?

    12. How does ShipMonk integration work with marketplaces and shopping carts?

    13. How does order import & product import work?

    14. How long does it take to import an order from a store to ShipMonk?

    15. What happens when the order is marked as shipped before it makes it into ShipMonk?

    16. How do you create a manual order for pickup from the warehouse?

    17. How do you create a retail order and what is the process?

    18. What are typical labeling requirements for a retail order? (carton labels, SKU labeling)

    19. What can customers edit on an order in ShipMonk?

    20. At what point can the customer no longer edit the order details?

    21. How do you export inventory or orders?

    22. How do returns work and how are they handled?

    23. What is "Amazon prep?"

    24. What are the most typical things we do for Amazon prep customer?

    25. Can customers customize packing slips?

    26. What are gift messages?

    27. What does “slap a label” mean?

    28. What is an insert? Types of inserts

    29. Why is it important to have accurate weights and dimensions?

    30. How do we bill for large retail orders and labeling? Is it per label? Per hour? Why?

    31. Time studies for special projects - how do they work? Can we quote a fixed rate per project or per unit?

    32. How do we bill for storage? Daily/weekly/monthly? Rates for each type of storage?

    33. Is inventory synced across channels?

    34. What is item mapping?

    35. What is shipping mapping?

    36. What is a SKU?

    37. What is a barcode for and why do we need it?

    38. Why do we need to know the value of a product?

    39. What does the dashboard show?

About this course

  • Free
  • 75 lessons
  • 0 hours of video content

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