Merchant Success New Hire School
Explore a bundle of CX-focused courses designed to give you clear insight into your role, responsibilities, and how to deliver exceptional customer experiences.
Bundle includes
Here are all the products that are included in your bundle.
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All Courses, MSM Team
Course 1- Foundational Knowledge for MS
CourseFree
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All Courses, MSM Team
Course 2- MS Technology Stack
CourseThe tech stack curriculum covers essential tools like Google Workspace, Slack, Asana, Salesforce, Aircall, Calendly, and Warmly—helping MSM's communicate, organize, and collaborate efficiently across teams and time zones.
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All Courses, MSM Team
Course 3- MS Reference Tools
CourseExplore HelpDocs, Marketing Quick Links, and our Website to find internal SOPs, branding assets, sales decks, case studies, and key tools. This course shows you where to find and how to use each one to stay efficient and on-brand.
Free
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All Courses, MSM Team
Course 5- Salesforce for MS
CourseGet to know Salesforce—our CRM powerhouse. This course breaks down key tools and features so you can navigate, track, and manage customer data with confidence.